Privacy Policy & Terms of Service

2421 is currently an unregistered pilot project. The Services are experimental, limited in scope, and may be changed, paused, restricted, or discontinued. References to “2421,” “we,” “us,” or “our” mean the people operating the pilot.

You must be at least 18 years old and legally able to agree to these Terms, and must provide accurate information and use the Services only for lawful personal purposes. You may not create an account or use the Services on behalf of a person under 18.

You are responsible for keeping your login credentials secure and for activity conducted through your account, and must promptly notify us if you believe your account has been accessed without permission. We may suspend or close an account that violates these Terms, threatens safety, or creates legal or operational risk.

Product descriptions, availability, prices, taxes, fees, and shipping estimates may change before an order is accepted. Payment is processed through Stripe. An order confirmation does not guarantee acceptance — we may cancel or limit an order for reasons including inventory, suspected fraud, or technical error, and will refund any accepted paid order we cancel.

Shipping dates are estimates. Unless 2421 states otherwise in writing, all product sales during the pilot are final and we do not accept returns or exchanges. If you receive an incorrect, damaged, or materially defective product, contact [email protected] promptly with your order information. Submitted or collected donated clothing cannot be returned.

By handing clothing to 2421 or an authorized collection partner, you confirm that you own the items or have permission to submit them, that they are voluntarily and permanently transferred without payment, that they contain no hidden personal property, and that you understand 2421 does not guarantee a particular recipient, destination, use, photo, timeline, or outcome.

Ownership of accepted items transfers to 2421 when collected or accepted at an authorized drop-off. After transfer, 2421 may inspect, sort, clean, transport, donate, redistribute, recycle, repurpose, or responsibly dispose of items, based on condition, safety, recipient needs, and available options. 2421 does not sell donated items.

We may accept or reject items at our discretion. Do not submit wet, moldy, contaminated, or unsafe items; food, liquids, chemicals, medicine, sharp objects, batteries, or hazardous materials; identification documents, keys, cash, or other personal valuables; or items prohibited by law. 2421 is not responsible for personal property accidentally left inside submitted clothing.

Availability depends on location, staffing, weather, and capacity. You must provide a safe, reasonably accessible collection location and accurate instructions. Do not ask a collector to enter a private residence. Time windows are estimates, and items left outside before an authorized handoff remain at your risk until actually collected.

Impact updates may describe a batch or shipment rather than trace an exact garment to an exact recipient. A photo is never guaranteed and may be delayed, unavailable, or removed. You may not attempt to reverse face blurring, identify a person, or contact a person shown in a photo. Impact images are for personal viewing only unless we give written permission otherwise.

You may not use the Services unlawfully or deceptively; interfere with security or misuse QR codes; submit false pickup requests, stolen property, or prohibited items; harass drivers, staff, or other users; or scrape or commercially exploit the Services without permission.

The 2421 name, logos, designs, software, and other materials are owned by or licensed to the pilot operators. These Terms grant only a limited, revocable, non-transferable right to use the Services for their intended personal purpose.

If you send feedback or suggestions, you allow 2421 to use them to operate and improve the pilot without compensation. Do not submit content you don't have the right to share.

The Services depend on third parties including Railway, Google Maps Platform, Firebase Cloud Messaging, Sentry, Expo EAS, Stripe, Cloudflare R2, Google Cloud Vision, Resend, carriers, and operational partners. 2421 is not responsible for third-party services to the extent permitted by law.

We may modify, limit, suspend, or discontinue any part of the pilot, and may suspend or terminate access for violation of these Terms, safety concerns, fraud, or operational necessity. Provisions that by their nature should survive termination — ownership transfers, intellectual property, disclaimers, limitations, and privacy provisions — will do so.

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” 2421 does not guarantee uninterrupted operation, error-free software, a particular pickup time, recipient, donation outcome, or impact photo.

To the maximum extent permitted by law, 2421 and the people operating the pilot will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Total liability arising from the Services will not exceed the greater of (a) the amount you paid to 2421 for the order directly related to the claim, or (b) $100.

To the extent permitted by law, you agree to be responsible for reasonable losses or claims arising from your unlawful use of the Services, submission of property you weren't authorized to transfer, submission of prohibited materials, or material violation of these Terms.

These Terms are governed by the laws of the Commonwealth of Massachusetts. Any dispute that cannot be resolved informally will be brought in a court with lawful jurisdiction in Massachusetts. Before filing a claim, you and 2421 agree to make a good-faith effort to resolve the issue by contacting [email protected].

We may update these Terms as the pilot changes. The revised Terms will state a new effective or last-updated date, and material changes may be communicated through the Services or by email.

If part of these Terms is found unenforceable, the remaining provisions remain in effect. A delay in enforcing a provision is not a waiver. You may not transfer your rights under these Terms without permission; 2421 may transfer the pilot and these Terms to a future registered entity or successor. These Terms, the Privacy Policy, and any additional checkout terms shown to you form the agreement governing the Services.

Email: [email protected] — Mailing address: 29 Woodpark Circle, Lexington, MA 02421